Operating standards
What a contractor in a territory relationship would be expected to do, and what a homeowner is protected from regardless of any commercial arrangement.
Standards that protect the homeowner
- Respond within the agreed window, or decline so the request can be handled another way.
- Identify the responding business clearly and accurately on first contact.
- Say plainly whether an on-site assessment is needed before a price can be given.
- Distinguish an estimate from a final price, and say which is being given.
- No pressure tactics, and no asking for a decision on the first call.
- No invented deadlines, expiring prices, or manufactured scarcity.
- Never resell, trade, or pass on homeowner information.
- Use homeowner information only for the service the homeowner asked about.
- Stop contacting a homeowner immediately on request.
- Make no promise about the work that an inspection has not supported.
- Identify material changes in scope before acting on them.
- Explain major exclusions in writing, in the quote.
- Leave the homeowner free to choose somebody else, without penalty or pursuit.
Standards that protect both sides
- Confirm the property is within the area actually served before quoting.
- Confirm the work is a type the business actually does.
- Never claim to be endorsed, approved, verified, certified, or recommended by this platform.
- Report invalid, duplicate, unreachable, or out-of-scope submissions through the review path.
- Maintain whatever licensing and insurance the work and the jurisdiction require.
- Tell the platform when capacity, service area, or licensing status changes.
What a homeowner is protected from, regardless of any arrangement
- The homeowner chooses their contractor. Nothing here assigns anybody to anyone.
- Editorial guidance is not influenced by any commercial relationship, and a contractor cannot buy placement in it.
- A homeowner is never told a contractor is vetted, verified, endorsed, or recommended by this platform, because none is.
- Homeowner information is not sold, and is not passed to anyone who is not handling the request the homeowner made.
- A homeowner may withdraw a request, and the request stops being passed on.
- Nothing a contractor pays changes what a homeowner is told about their project.
When a submission is not what it should have been
Submissions that do not meet the qualified-opportunity definition are reported through a review path rather than absorbed silently. The recognised reasons are:
- The property was outside the declared territory.
- The requested service was not an enabled category.
- The submission duplicated an earlier one.
- The contact details were not usable.
- The homeowner was unreachable after documented attempts.
- The submission was spam or automated.
- The submission was a test.
- The submission was a vendor solicitation.
- The submission was an employment enquiry.
- The submission was unrelated to the service.
- The homeowner withdrew the request.
Reports are accepted for 14 days, require a reason and a short note of what was observed, and are logged against the territory.
The submission is recorded, reviewed with the contractor, and the reason is logged against the territory. Any commercial consequence is handled separately, under whatever terms were agreed in writing.
On verification
Everything a contractor tells us is recorded as self-reported. This platform does not verify insurance, licensing, equipment, experience, or work quality, and does not represent that it has.
How the programme works · Territories · Request a territory review